Privacy Policy


Privacy Policy

Last updated: 23 October 2026

Alder & Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or enquire about our interior design services.

1. Who we are

Alder & Co. is an interior design studio based in the North West of England, operated by Melissa Size.

For the purposes of UK data protection law, I am the data controller responsible for your personal information.

Contact: hello@alderandco.co.uk
Business address: melissa@alderandco.co.uk

2. Personal information we collect

Depending on how you interact with Alder & Co., we may collect:

  • Contact details, such as your name, email address, telephone number and address.

  • Enquiry and project information, such as your design brief, preferences, budget, property details, measurements, floor plans, photographs and correspondence.

  • Booking and transaction information, such as the service you enquire about or purchase, booking details and payment status. Payment card details are handled by the relevant payment provider rather than stored by me, where applicable.

  • Website information, such as information about how you use the website, including technical or analytics information collected through cookies or similar technologies. Please see our separate Cookie Policy.

Please only provide personal information that is relevant to your enquiry or project.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries and provide information about our services.

  • Prepare proposals, quotations and design briefs.

  • Deliver and manage interior design services.

  • Communicate with you about your enquiry, booking or project.

  • Process payments and maintain business and financial records.

  • Improve our website, services and customer experience.

  • Meet legal, regulatory and accounting obligations.

We will only use your information where we have a lawful basis to do so. This may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where required.

4. Sharing your information

I do not sell your personal information.

Where necessary to operate Alder & Co. or provide your service, your information may be shared with trusted providers, such as:

  • Website hosting and website platform providers.

  • Email and communication providers.

  • Payment processing providers.

  • Accounting or bookkeeping services.

  • Design, file-sharing or project-management tools.

  • Contractors, suppliers or other project professionals, where sharing information is necessary for your project.

These providers may process personal information on my behalf or in accordance with their own privacy terms. I only share information that is reasonably necessary.

If a provider processes information outside the UK, I will take appropriate steps to ensure that the transfer complies with applicable data protection law.

5. How long we keep your information

I keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, deal with enquiries, maintain business records and meet legal obligations.

The length of time will depend on the type of information and why it was collected. Financial and tax records may need to be retained for the periods required by law. When information is no longer needed, it will be securely deleted or anonymised where appropriate.

6. Keeping your information secure

I take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information I hold about you.

  • Ask for inaccurate information to be corrected.

  • Ask for your information to be erased in certain circumstances.

  • Ask me to restrict or object to certain processing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on your consent.

To exercise a right, contact hello@alderandco.co.uk. I may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk/make-a-complaint/.

8. Cookies

Our website may use cookies and similar technologies. Information about the cookies used on our website and how you can manage your preferences is set out in our separate Cookie Policy.

9. Links to other websites

Our website may contain links to third-party websites. I am not responsible for the privacy practices or content of those websites. Please read their privacy policies when visiting them.

10. Changes to this policy

I may update this Privacy Policy from time to time. The latest version will be published on this page, with the date of the most recent update shown at the top.

11. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Alder & Co.
Email: hello@alderandco.co.uk
Business address: Melissa@alderandco.co.uk